At Tuftix, we value your satisfaction with our products and strive to ensure a seamless shopping experience. If you’re not satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns
Items must be returned within 30 days of receipt.
To be eligible for a return, items must be:
Unused, in their original condition, and with all included accessories.
In the original packaging with proof of purchase.
Certain items, such as gift cards and digital products, are non-returnable.
2. Non-Refundable Situations
We do not offer refunds for:
Items damaged due to misuse or improper handling.
Items returned after 30 days without prior approval.
3. How to Initiate a Return
Contact Us: Email us at contact.tuftix@gmail.com or call +1 234 567 8902 with your order number and reason for the return.
Return Authorization: We will provide you with instructions and an RMA (Return Merchandise Authorization) if your return is approved.
Shipping Costs:
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
If the item qualifies for a refund, the original shipping fee is non-refundable.
4. Refund Process
Once we receive your returned item and verify its condition, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days and credited to your original payment method.
5. Exchanges
If you received a defective or incorrect item, please contact us immediately to arrange for a replacement.
Exchanges are subject to product availability.
6. Damaged or Defective Items
If your order arrives damaged or defective:
Notify us within 48 hours of receiving the product.
Provide photos or videos as proof to expedite the resolution process.
7. Contact Information
For any questions or concerns regarding refunds and returns, contact us:
